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Process Missed Comments Feature

Feature Request

Hello Komently Team,

I would like to suggest a feature improvement regarding the Instagram Comment-to-DM automation.

Currently, if the Instagram connection is temporarily disconnected, comments received during that period do not trigger the automation. After reconnecting Instagram, those missed comments cannot be automatically processed again, especially for automations using the "All Posts" option.

It would be very helpful if Komently could provide a feature such as:

"Retry Missed Automation" / "Process Missed Comments"

The feature could allow users to:

  • Detect comments that were received while the Instagram connection was disconnected.

  • Re-run existing automation for missed comments.

  • Select a specific time range to process missed comments.

  • Filter comments based on specific keywords.

  • Process missed comments from all posts or selected posts.

Example scenario:

Instagram connection was disconnected from August 20, 10:00 AM to 3:00 PM.

During that period:

  • 200 users commented with the keyword "mau".

  • The automation did not run because the connection was unavailable.

After reconnecting, the user could simply click:

"Process Missed Comments"

and Komently would automatically send the existing DM automation to those users.

I believe this feature would be very valuable for users who use Komently for lead generation, because missed comments can mean missed potential customers.

Thank you for considering this improvement. 🙏

Posted by Riska Sakinah ·
Status: Planned1 comment

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Comments1

  • Sarbudeen S

    Team•

    Aug 25

    Thanks for the detailed suggestion! 🙌

    We completely understand the problem. If an Instagram connection is temporarily unavailable, comments can arrive while Komently is unable to process them, and simply reconnecting the account doesn't currently recover those missed automation opportunities.

    “Process Missed Comments” is a great idea, especially for lead-generation workflows where missing a comment can mean missing a potential customer.

    We're going to explore this as a recovery feature, including options such as:

    • Processing comments received during a disconnected period

    • Selecting a time range

    • Re-running the existing automation

    • Filtering by keyword

    • Processing specific posts or all eligible posts

    We'll also need to account for platform limitations and make sure we don't send duplicate DMs to people who have already received a reply.

    We're adding this to our roadmap for consideration. Thanks again for describing the workflow so clearly, this is exactly the kind of real-world use case that helps us improve Komently. 🙏